Details: StarTek is one of the fastest growing business process management companies in the world, and we deliver the most admired standard of care – to customers and you. Rewarding opportunities are available at our state-of-the-art inbound customer call centers throughout the U.S. and Canada.StarTek pays for training and offers full benefits, opportunities for advancement and a great work environment. StarTek also offers opportunites to work from home through StarTek@Home.StarTek offers great benefits for employees: Fully paid training Medical, dental, vision and life insurance plans Paid holidays, paid overtime and paid time off Variety of work schedules Incentive pay programs Comfortable business casual dress and environment Employee referral bonus programs Flexible spending accounts for medical and dependent care Employer-paid employee assistance program that provides: Health and wellness plans Prenatal care Child Care arrangement referrals and options Referrals for elder and caregiver Referrals for legal and financial Resource helpCustomer Service RepresentativePOSITION OVERVIEW: This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customer’s needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.Job Duties and Expectations :•Answers telephone and provides information/assistance to customers.•Checks mail, fax and email to provide customer assistance.•Operates computer/on-line guidelines for the purpose of responding to customer inquiries..•Communicates with customer on the phone or via written correspondence to resolve concerns.•Resolves customer issues on the first call/contact whenever possible without having to transfer caller.•Follows escalation procedures as needed.•Completes, processes and maintains applicable paperwork and records.•Performs other duties as assigned.
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