Details: !*!Now taking off: Your career. Where do you want your career to take you? Chances are, you can get there with United Airlines. Our environment is open, honest, and focused on your success. So choose a career path. And rediscover what it's like to enjoy your job. Customer Service Representative - DSMDes Moines, IAStarting Salary: $10.09 per hour Equal Opportunity Employer by Choice.Invitations to interview may be sent via email. Please be sure to check your mailbox frequently and ensure that communications from Taleo.net are not blocked.Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.NO AGENCIES PLEASEPlease note that this position will be hired under the subsidiary United Airlines collective bargaining agreement or divisional work rules until a joint agreement or combined divisional work rules are obtained. Overview: The customer service representative (CSR) acts as the main customer contact at an airport and will be responsible for assignments that may consist of work in the following areas: ticket counter, lobby, gate, baggage services, international departures and arrivals, air freight, ramp and cabin service, automated check-in-control, operations center, premium services, red carpet room and customer assistance. Permanent employees are eligible for medical, dental and life insurance benefits, as well as flight benefits on the first day of employment.Responsibilities:Receiving/delivering air freight shipment weights/dimensionsLoading/stowing & unloading mail/cargo/baggage from conveyor belts, carts, trucks and aircraftWork in the baggage arrival and Lost and Found areas and be required to lift items up to 70 poundsPerforming various aircraft servicing duties: cleaning windshields, fueling & de-icing functionsReceiving aircraft and operating passenger loading bridgesPerform aircraft weight.balance calculations, crew dispatching, passenger/ramp planning & related station operations control tasksAssisting customers with quoting fares/schedulesMaking reservations Issuing ticketsBaggage check-inHelping with flight check-in/boardingResolving customer concernsTo accommodate the airport's operations, a wide variety of work shifts are required. Schedules may be bid several times during the year and are awarded according to seniority. The workweek consists of 5 days with two consecutive days off. Days off may rotate weekly or monthly.
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