Details: VACATION PLANNER GREAT OPPORTUNITY FOR THE RIGHT PERSON!!!Norwegian Cruise Line, a fun and innovative company, is seeking a passionate customer service professional who thrives in a fast-paced yet rewarding environment. Read more about this great career opportunity and learn why Norwegian is an employer of choice among so many.NEXT TRAINING CLASS SCHEDULED TO START ON FRIDAY, JULY 27, 2012. WHAT IS A VACATION PLANNER? The Vacation Planner is an exciting entry-level position that works to make people's vacation dreams come true. The position serves as the "voice" of Norwegian Cruise Line and is the first point of contact for most guests and travel agents, or "travel partners". The Vacation Planner works within a telephone call center answering incoming calls to identify the callers' needs and sell the Norwegian products that match their vacation plans. Vacation Planners successfully perform these tasks by providing excellent customer service, utilizing their telephone communication skills and entering data into Norwegian's reservation system. Don't miss out on a chance to begin a successful career in a fun industry with great benefits. Apply directly online now! Please note that no relocation assistance is offered for this position. Therefore only south Florida residents will be considered. DUTIES AND RESPONSIBILITIES: Services and processes new and existing individual reservation requests from direct guests and travel agents resulting in a positive customer service experience. Escalates all issues and pertinent matters to the appropriate resource to ensure resolution. Communicates with specific organizational support departments as necessary. Demonstrates effort in maximizing revenue opportunities for Norwegian by offering to confirm space on a ship, offering stateroom category upgrades, communicating the vacation value, providing ship attributes, offering air and land amenities as well as all available ancillary products such as shore excursions. Applies expected behaviors to correct opportunities identified as a result of any quality related observations. Adheres to all applicable department policies and guidelines, such as attendance and phone adherence and conformance standards. Performs all other job related functions as assigned.
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