PRODUCT DELIVERY SPECIALIST

Details: Summary:   Provide the highest level of customer service through sales support, delivery management and merchandising activities including, but not limited to these essential job duties:Essential Duties & Responsibilities: Execute deliveries at the time requested or scheduled by the customerPerform customer service and limited product service callsKeep assigned vehicle(s) clean and maintained, as required, for safe operationKeep back room in safe and organized mannerStock showroom and unload trucks of new merchandiseClean and refurbish returned and repossessed productsFollow all safety, handling and transportation procedures to avoid personal injury and property damageFollow Company policies and proceduresPerform duties to meet established job standardsPerform other duties assigned by the Assistant Manager and Store ManagerSupervisory Responsibilities:  None

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Customer Delivery Supervisor

Details: Open Positions for Career-Minded People.Ready to raise the bar on customer satisfaction?As a customer delivery supervisor, you will be responsible for leading your team to deliver furniture directly to our customers' homes in a timely fashion, while maintaining our exceptional customer service standards and commitment to excellence. You must be able to inspire and motivate a team to achieve established goals in a high performance culture. Excellent customer service skills are essential for a successful delivery and the final stage of the customer shopping experience.Expectations:Accountable for commitment to Raymour and Flanigan's safety procedures and guidelines.Provide leadership to customer delivery teams and warehouse associates.Consistently maintain energy, enthusiasm, and ambition to flourish within a team environment. Proven ability to foster partnerships and establish realistic goals.Training, coaching and developing people.Communicate timely and professionally with our service centers, distribution centers, showrooms & customers.Enhance the customers' shopping experience.Implement company policies and procedures.Perform additional functions that may be assigned at the discretion of management.Qualifications:Associates degree preferred.Operational management experience a plusAnalytical and critical thinking skills.Must have professional communication, interpersonal and organizational skills. Proficient computer skills with the ability to learn new programs.Knowledge of computer Routing System, preferredPhysical Requirements:Lift, lower, push, pull all sizes of furniture up to and in excess of 100 lbs. Raymour & Flanigan offers opportunities for advancement, plus a comprehensive benefits package that includes 401(k) with company match and profit sharing, medical, dental and vision benefits, paid vacation, short- and long-term disability, associate merchandise discount, and paid life insurance.Raymour & Flanigan proudly supports a drug free and smoke free work environment.Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.

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Customer Delivery Assistant (non-driver)

Details: Open Positions for Career-Minded People.Raise the bar on customer satisfaction!At Raymour & Flanigan, our delivery teams play a pivotal role in our vision to "Enhance the Customers' Shopping Experience." As a delivery team associate you will be responsible for delivering furniture to our customer's homes and, therefore, have direct customer contact. Our delivery teams are the final link to the sales experience for the customers. It takes a special individual to exceed the customer's expectations by delivering not only their furniture but a great experience that completes their purchase. To be considered for a driving position on our winning team, you will be required to have and maintain a clean DMV record, as well as pass a DOT physical. Expectations:Work and act safely at all times.Enhance the customer's shopping experience.   Meet/exceed demanding standards as we work to go beyond our customer's expectations.Ability to multitask in a customer focused, fast paced environment.Consistently interact with our customers in a courteous and professional manor. Ability to handle stressful situations with professionalism.Learn and develop skills to assemble furniture in a customer's home as well as minor touch up and furniture repair.Ability to inspect, wrap, pack and load furniture.Consistently make good decisions with minimal supervision.You must have excellent listening skills and the ability to work as a team.Perform additional functions that may be assigned at the discretion of management.Qualifications:Two years delivery experience.Customer service skills.Work safely in a customer-focused, fast-paced environment.Must be able to work weekend and evenings.Must be comfortable reading maps and operating GPS units.High School Diploma or equivalent.Driver only:Must have a valid driver's license and clean driving record  Must pass MVR investigation and all DOT required pre-employment criteriaAbility to assess truck volume allotment to accurately cubic a truck.Experience driving 24-26ft straight/box trucksPhysical Requirements:Have the ability to consistently lift/move furniture, bedding and accessories in excess of 100lbs. Continuously lift, lower, push, pull all sizes of furniture up to and in excess of 100 lbs. Deliver furniture to in a variety of outdoor weather conditions.Raymour & Flanigan offers opportunities for advancement, plus a comprehensive benefits package that includes 401(k) with company match and profit sharing, medical, dental and vision benefits, paid vacation, short- and long-term disability, associate merchandise discount, and paid life insurance.Raymour & Flanigan proudly supports a drug free and smoke free work environment.Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, sexual orientation, marital or familial status, genetic information or other basis protected by law.

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