Customer Service Rep Level II

Details: At Home Sales/Customer Service RepresentativeGet on board with a company that's really going places, truly values employees, and helps people in the process. StarTek is one of the fastest growing business process management companies in the world, and we deliver the most admired standard of care – to customers and you. Rewarding opportunities are available at our state-of-the-art inbound customer call centers throughout the U.S. and Canada.StarTek pays for training and offers full benefits, opportunities for advancement and a great work environment. StarTek also offers opportunites to work from home through StarTek@Home.StarTek offers great benefits for employees: Fully paid training Medical, dental, vision and life insurance plans Paid holidays, paid overtime and paid time off Variety of work schedules Incentive pay programs Comfortable business casual dress and environment Employee referral bonus programs Flexible spending accounts for medical and dependent care  Employer-paid employee assistance program that provides: Health and wellness plans Prenatal care Child Care arrangement referrals and options Referrals for elder and caregiver Referrals for legal and financial Resource helpAt Home Sales/Customer Service RepresentativeThis is an At Home position but the training will be held on site in Cincinnati, Ohio so you must live in a 50 mile radius of Cincinnati. Responsibilities: The Inbound Sales Agent will be responsible for making “warm" calls to existing customers from lead lists provided by the client. The Inbound Sales Agent is responsible for reaching a decision maker, asking fact finding questions and providing a recommendation to the customer based on business needs, with the end goal of selling the clients products and services, while maintaining quality standards.Responsibilities also include up-selling current products and services, retention/renewal and account risk analysis. In doing so, you will be using multiple systems to analyze customer records/needs, and processing accurate orders.Additionally, the Inbound Sales Agent will effectively manage leads lists and provide accurate disposition of each customer contact.Job Duties and Expectations: Generate new customer sales via qualified inbound calls; or via outbound calls to an existing book of business Respond to customer inquiries regarding service, product offerings, billing, equipment, features, activations and/or changes to account information Solicit cross-selling opportunities from existing customers Deliver a best-in-class customer experience and ensure ongoing satisfaction and customer retention Identify and overcome buying obstacles Drive growth by meeting sales goals and objectives as established by the management team Strives to resolve customer issues on the first call and log information related to those calls Follows escalation procedures as needed Researches and resolves disputes and problems within established guidelines May pro-actively manage end-to-end completion of billing issues from receipt to resolution Completes, processes and maintains applicable paperwork and records Exceed all company and client driven metrics for sales revenue, save percentage, quality, compliance, and service level

View the original article here