Collector - Full-time

Details: Credit Acceptance Corporation is a finance company; we are in the business of Changing Lives!    To learn more about how we Change Lives visit our website: http://www.creditacceptance.com Make the Right Move and build your career by joining a growing and profitable organization. Credit Acceptance is proud to offer a comprehensive and competitive benefits package.  Full-time Benefits include: Medical/Vision Dental, Life Insurance, Disability  Paid Time Off  Profit Sharing Tuition Assistance Service Awards Flexible health and Dependent care spending accounts Holiday Bonus  You will also be eligible for our 401(k) plan  after 3 full months of service Credit Acceptance is currently hiring Collectors.If you are focused, assertive, persuasive and self-driven we would like to hear from you!In addition to a competitive payrate ($13.50) you are eligible for an Uncapped Monthly Bonus, based on your performance!Average monthly bonus: $400About this Position: The purpose of the “Collector" position is to . . . Consistently, efficiently, and lawfully contact consumers who are behind on their auto loan payments. Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current. Ensure the information we depend on to contact and collect from these consumers is accurately maintained.   What Knowledge, Skills and Abilities will you need to succeed in this role? You need to be self-driven, assertive, personable and PERSUASIVE with our consumers. You need to be comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers. You need to remain positive and professional when faced with challenging situations. You need to be able to overcome objections to pay and develop creative solutions to help bring consumers current. You need to be a quick thinker, with an ability to understand and interpret information promptly and effectively. You need to be receptive to ongoing feedback aimed at improving the performance of you and your team. You will be measured on your ability to perform the following activities effectively. Handle Phone Calls:  You will spend up to 90% of your time signed on to a phone system attempting to  proactively contact our  consumers. Collect Money: You will use our call model to handle each call in a manner that persuades consumers to pay on amount due. Update Contact Information: While speaking with consumers you will work to identify additional contact information Adhere to Policies/Processes:  You will need to remain compliant with our policies, processes and legal guidelines. Receive and Act Upon Feedback:  You will need to be open to ongoing feedback aimed at improving performance.

View the original article here